| Sign In to gain access to subscriptions and/or personal tools. |
Reconceptualizing flaming and other problematic messagesIllinois State University, posull{at}ilstu.edu
University of California, flanagin{at}comm.ucsb.edu Researchers examining flaming - defined as hostile and aggressive interactions via text-based computer mediated-communication - have proposed theoretical frameworks to explain possible causes. However, precise conceptual and operational definitions of flaming have yet to be established, which has implications for understanding this phenomenon. Consequently, we propose an interactional- normative framework that focuses on interpretations of messages from multiple perspectives in the situated and evolving context of appropriateness norms. This framework incorporates intentionality and individuals strategic choices in language use and channel selection. We discuss the implications of this framework for research on flaming and other problematic interactions.
Key Words: computer-mediated communication (CMC) flaming interactional norms miscommunication
New Media & Society, Vol. 5, No. 1,
69-94 (2003) |
|||