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Social Interactions Across Media
Interpersonal Communication on the Internet, Telephone and Face-to-Face
Nancy K. Baym
University of Kansas nbaym{at}ku.edu
Yan Bing Zhang
University of Kansas
Mei-Chen Lin
Kent State University
Two studies compared college students interpersonal interaction online, face-to-face, and on the telephone. A communication diary assessed the relative amount of social interactions college students conducted online compared to face-to-face conversation and telephone calls. Results indicated that while the internet was integrated into college students social lives, face-to-face communication remained the dominant mode of interaction. Participants reported using the internet as often as the telephone. A survey compared reported use of the internet within local and long distance social circles to the use of other media within those circles, and examined participants most recent significant social interactions conducted across media in terms of purposes, contexts, and quality. Internet interaction was perceived as high in quality, but slightly lower than other media. Results were compared to previous conceptualizations of the roles of internet in ones social life.
Key Words: face-to-face internet interpersonal communication media social interaction telephone
New Media & Society, Vol. 6, No. 3,
299-318 (2004)
DOI: 10.1177/1461444804041438

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