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New Media & Society
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Governance in the Information Age: Building E-Government in Hong Kong

Ian Holliday

City University of Hong Kong, Hong Kong, ian.holliday{at}cityu.edu.hk

Rebecca C.W. Kwok

City University of Hong Kong, Hong Kong, sarkwok{at}cityu.edu.hk

The article reviews the literatures on e-government and governance reform, and engages in detailed analysis of e-government initiatives and parallel policy changes undertaken in Hong Kong, which is currently an acknowledged leader in the field. It finds that the Hong Kong government has made considerable progress in developing online service delivery, notably for the business sector, but that wider governance changes are limited. The article holds that to succeed in addressing the challenges of the information age, the Hong Kong government needs to adopt a broader strategy that goes beyond service delivery to encompass citizen engagement and participation.

Key Words: e-government • electronic services delivery • governance • G2B • G2C • G2G • Hong Kong • information age

New Media & Society, Vol. 6, No. 4, 549-570 (2004)
DOI: 10.1177/146144804044334
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